Business Systems Analyst, Store Technology Specialist

1 month ago


Wakefield Industrial Estate, United Kingdom Card Factory Full time

Role Overview

As a Business Systems Analyst, Store Technology, you will play a critical role in ensuring the smooth operation of store technology systems, aligning with business objectives and driving operational excellence.

Key Responsibilities

  • Configure and maintain store technology systems, ensuring seamless integration with business processes.
  • Streamline processes and improve efficiency through automation and optimization, driving business growth and customer satisfaction.
  • Collaborate with stakeholders to identify and implement innovative store technology solutions, enhancing the retail experience.
  • Support the Senior BSA in developing and implementing technical specifications, providing third-line support and root cause analysis during outages.
  • Partner with Platform Squads to ensure robust monitoring and resilience of Store Technology systems, minimizing downtime and ensuring business continuity.

Requirements

  • Experience in store technology systems configuration and support, with a strong understanding of business processes and technology integration.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Excellent collaboration and communication abilities, with a focus on stakeholder engagement and relationship-building.
  • Willingness to provide support outside of core business hours for high-priority issues, ensuring business continuity and customer satisfaction.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to innovation, efficiency, and the power of technology to transform the retail experience.

Benefits

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted gym memberships and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.


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