Application Support Specialist, Store Technology

3 weeks ago


Wakefield Industrial Estate, United Kingdom Card Factory Full time

About the Role

As an Application Support Analyst at Card Factory, you will be responsible for providing 2nd line support for a diverse range of store technology applications. You will work closely with the Service Team to track and resolve issues, ensuring clear communication with end-users.

Key Responsibilities

  • Provide technical support for store technology applications.
  • Collaborate with the Service Team to resolve technical issues.
  • Engage in proactive monitoring and scheduled maintenance to optimize system performance.
  • Contribute to key projects, offering technical expertise to drive improvements.

Requirements

  • Experience working in a retail environment providing 2nd line support.
  • Working knowledge of store technology applications (EPOS Systems, IM2 Retail).
  • Understanding of ERP Systems (SAP, Microsoft Dynamics AX).
  • Strong problem-solving and troubleshooting skills.
  • Highly organized, able to plan, coordinate, and implement technical changes and multiple tasks concurrently to a high standard.


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