Application Support Specialist, Store Technology
3 weeks ago
About the Role
As an Application Support Analyst at Card Factory, you will be responsible for providing 2nd line support for a diverse range of store technology applications. You will work closely with the Service Team to track and resolve issues, ensuring clear communication with end-users.
Key Responsibilities
- Provide technical support for store technology applications.
- Collaborate with the Service Team to resolve technical issues.
- Engage in proactive monitoring and scheduled maintenance to optimize system performance.
- Contribute to key projects, offering technical expertise to drive improvements.
Requirements
- Experience working in a retail environment providing 2nd line support.
- Working knowledge of store technology applications (EPOS Systems, IM2 Retail).
- Understanding of ERP Systems (SAP, Microsoft Dynamics AX).
- Strong problem-solving and troubleshooting skills.
- Highly organized, able to plan, coordinate, and implement technical changes and multiple tasks concurrently to a high standard.
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