Applications Support Analyst, Store Technology Specialist
5 days ago
Role Overview
As a pivotal member of the Store Technology team, you will provide exceptional support and drive solutions to ensure seamless operation of our business.
Key Responsibilities
- Provide 2nd line support for various store technology applications.
- Collaborate with the Service Team to track and resolve issues, ensuring clear communication with end-users.
- Proactively monitor and maintain system performance to optimize results.
- Contribute to key projects, leveraging technical expertise to drive improvements.
Requirements
- Experience in providing 2nd line support in a retail environment.
- Working knowledge of Store Technology applications, including EPOS Systems and IM2 Retail.
- Understanding of ERP Systems, such as SAP and Microsoft Dynamics AX (2012).
- Systems Integration and Data Transformation Platforms, including Dell Boomi and SSIS.
- Reporting Technologies, such as SSRS and Power BI.
- Strong problem-solving and troubleshooting skills.
- Ability to plan, coordinate, and implement technical changes and multiple tasks concurrently.
- Good technical documentation skills.
- Ability to interact with users and stakeholders at all levels.
About Card Factory
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are committed to creating a fast-paced and exciting work environment, with opportunities for growth and development.
Benefits
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support, including Financial Education Tools and Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers.
- Discounted gym memberships and mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme, providing tools for mental, physical, and financial wellbeing.
- Enhanced Family leave.
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