Applications Support Analyst, Store Technology
5 months ago
Job Introduction
Are you passionate about technology and providing exceptional support? Join the Store Technology team at Card Factory Group as an Application Support Analyst and play a pivotal role in maintaining the seamless operation of our business.
As an Application Support Analyst, you’ll leverage your knowledge of store technology, ERP systems, and data platforms to drive solutions. With your strong problem-solving skills, ability to manage multiple tasks, and adaptability, you’ll excel in implementing technical changes and interacting with diverse stakeholders.
Role Responsibility
Provide 2nd line support for a diverse range of store technology applications. Work closely with the Service Team to track and resolve issues, ensuring clear communication with end-users. Engage in proactive monitoring and scheduled maintenance to optimize system performance. Collaborate on key projects, offering your technical expertise to drive improvements. Technical Problem Management: Dive deep into technical issues to find root causes and long-lasting solutions. Operational Excellence: Ensure all store tech solutions are fully operational and provide guidance to enhance user experience. Proactive Monitoring: Stay ahead of potential issues with vigilant application monitoring and maintenance. Continuous Improvement: Contribute to the identification and implementation of better operational practices.
The Ideal Candidate
Experience working in retail environment providing 2nd line support Working knowledge of Store Technology applications (EPOS Systems, IM2 Retail) Understanding of ERP Systems (SAP, Microsoft Dynamics AX (2012)) Systems Integration and Data Transformation Platforms (Dell Boomi, SSIS) Reporting Technologies (SSRS, Power BI) Strong problem solving and troubleshooting skills. Highly organised, able to plan, co-ordinate and implement technical changes and multiple tasks concurrently to a high standard. Good technical documentation skills Able to interact with users and stakeholders at all levels. Strong communication skills. Be adaptable to meet the changing needs of the business.Interested? then why not apply to day
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
25% Card Factory colleague discount in-store and online Save As You Earn scheme Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together Discounted gym memberships and mobile phone contracts Discounts across 100’s of UK retailers Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing Enhanced Family leave-
Wakefield Industrial Estate, United Kingdom Card Factory Full timeJob OverviewCard Factory is seeking an experienced Applications Support Analyst to join our Store Technology team. As an Applications Support Analyst, you will play a crucial role in maintaining the seamless operation of our business by providing 2nd line support for a diverse range of store technology applications.Key ResponsibilitiesProvide 2nd line...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeJob OverviewCard Factory is seeking an experienced Applications Support Analyst to join our Store Technology team. As an Applications Support Analyst, you will play a crucial role in maintaining the seamless operation of our business by providing 2nd line support for a diverse range of store technology applications.Key ResponsibilitiesProvide 2nd line...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeJob OverviewCard Factory is seeking an Application Support Analyst to play a pivotal role in maintaining the seamless operation of our business. As an Application Support Analyst, you will leverage your knowledge of store technology, ERP systems, and data platforms to drive solutions.Key ResponsibilitiesProvide 2nd line support for a diverse range of store...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeRole OverviewAs a Business Systems Analyst, you will play a critical role in ensuring the smooth operation of store technology systems, aligning with business objectives and driving operational excellence. This is an exciting opportunity to join Card Factory, a leading specialist retailer of greeting cards, dressings, and gifts, as we embark on our 5-year...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeRole OverviewAs a Business Systems Analyst, you will play a critical role in ensuring the smooth operation of store technology systems, aligning with business objectives and driving operational excellence. This is an exciting opportunity to join Card Factory, a leading specialist retailer of greeting cards, dressings, and gifts, as we embark on our 5-year...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeRole ResponsibilityAs a Business Systems Analyst, Store Technology, you will be responsible for configuring and maintaining store technology systems to ensure alignment with business objectives. You will streamline processes and improve efficiency through automation and optimization, collaborating with stakeholders to drive operational excellence and...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeRole ResponsibilityAs a Business Systems Analyst, Store Technology, you will be responsible for configuring and maintaining store technology systems to ensure alignment with business objectives. You will streamline processes and improve efficiency through automation and optimization, collaborating with stakeholders to drive operational excellence and...
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Wakefield Industrial Estate, United Kingdom Card Factory Full timeRole OverviewAs a Business Systems Analyst, Store Technology, you will play a critical role in ensuring the smooth operation of store technology systems, aligning with business objectives and driving operational excellence.Key ResponsibilitiesConfigure and maintain store technology systems, ensuring seamless integration with business processes.Streamline...
