Application Support Specialist

3 days ago

Wakefield Industrial Estate, United Kingdom Card Factory Full time

About the Role

We are seeking an experienced Application Support Analyst to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business by providing 2nd line support for a diverse range of store technology applications.

Key Responsibilities

  • Provide technical support for store technology applications, including EPOS systems and data platforms.
  • Work closely with the Service Team to track and resolve issues, ensuring clear communication with end-users.
  • Engage in proactive monitoring and scheduled maintenance to optimize system performance.
  • Collaborate on key projects, offering technical expertise to drive improvements.
  • Technical Problem Management: Dive deep into technical issues to find root causes and long-lasting solutions.
  • Operational Excellence: Ensure all store tech solutions are fully operational and provide guidance to enhance user experience.
  • Proactive Monitoring: Stay ahead of potential issues with vigilant application monitoring and maintenance.
  • Continuous Improvement: Contribute to the identification and implementation of better operational practices.

Requirements

  • Experience working in retail environment providing 2nd line support.
  • Working knowledge of Store Technology applications (EPOS Systems, IM2 Retail).
  • Understanding of ERP Systems (SAP, Microsoft Dynamics AX).
  • Systems Integration and Data Transformation Platforms (Dell Boomi, SSIS).
  • Reporting Technologies (SSRS, Power BI).
  • Strong problem-solving and troubleshooting skills.
  • Highly organized, able to plan, coordinate, and implement technical changes and multiple tasks concurrently to a high standard.
  • Good technical documentation skills.
  • Able to interact with users and stakeholders at all levels.
  • Strong communication skills.
  • Be adaptable to meet the changing needs of the business.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to providing a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
  • Discounted gym memberships and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

  • Application Support Professional

    2 weeks ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely...

  • Application Support Professional

    3 weeks ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely...

  • Retail Applications Support Engineer

    1 month ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    Position: Technical Analyst for Store Solutions at Card Factory GroupAre you passionate about technology and dedicated to delivering exceptional support? Join the Store Technology team at Card Factory Group as a Technical Analyst for Store Solutions. In this pivotal role, you will ensure our operational processes run seamlessly.As a Technical Analyst, you...

  • Technical Support Specialist

    2 weeks ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely...

  • Technical Support Specialist

    3 weeks ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely...

  • Technical Support Specialist

    1 week ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely with...

  • Technical Support Specialist

    1 week ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.Key ResponsibilitiesProvide 2nd line support for a diverse range of store technology applications.Work closely with...

  • Store Technology Support Specialist

    1 month ago

    Wakefield Industrial Estate, United Kingdom Card Factory Full time

    Position: Applications Support Analyst at Card Factory GroupAre you passionate about technology and dedicated to delivering exceptional support? Join the Store Technology team at Card Factory Group as an Applications Support Analyst, where you will be instrumental in ensuring seamless business operations.In this role, you will leverage your knowledge of...

  • Applications Support Analyst, Store Technology

    4 months ago

    Wakefield 41 Industrial Estate, United Kingdom Card Factory Full time

    Job Introduction Are you passionate about technology and providing exceptional support? Join the Store Technology team at Card Factory Group as an Application Support Analyst and play a pivotal role in maintaining the seamless operation of our business. As an Application Support Analyst, you’ll leverage your knowledge of store technology, ERP...

  • Care Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Ltd Full time

    {"title": "Care Support Specialist", "content": "Join Our Team as a Care Support SpecialistCreative Support Ltd is a non-profit organisation providing high-quality person-centred social care services. We empower individuals with care needs to live independent and fulfilling lives, recognising their strengths, abilities, and personal resources.As a Care...

  • Care Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Ltd Full time

    {"title": "Care Support Specialist", "content": "Join Our Team as a Care Support SpecialistCreative Support Ltd is a non-profit organisation providing high-quality person-centred social care services. We empower individuals with care needs to live independent and fulfilling lives, recognising their strengths, abilities, and personal resources.As a Care...

  • Application Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Support DBA – Applications Specialist – SQL – Leeds City Outskirts Job Summary: We are seeking an accomplished Application Support Analyst/DBA with strong SQL & T-SQL skills to work alongside the development team on the busy service desk supporting a line of market-leading panel transactional software systems and general SQL estate. Key...

  • Application Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Support DBA – Applications Specialist – SQL – Leeds City Outskirts Job Summary: We are seeking an accomplished Application Support Analyst/DBA with strong SQL & T-SQL skills to work alongside the development team on the busy service desk supporting a line of market-leading panel transactional software systems and general SQL estate. Key...

  • Application Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Card Factory Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our IT team at Card Factory. As a key member of our team, you will be responsible for providing technical support and expertise to our business applications.Key ResponsibilitiesIncident Management: Investigate and resolve complex application-related incidents and problems,...

  • Application Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Card Factory Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our IT team at Card Factory. As a key member of our team, you will be responsible for providing technical support and expertise to our business applications.Key ResponsibilitiesIncident Management: Investigate and resolve complex application-related incidents and problems,...

  • Administrative Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Administrative Support RoleWe are seeking a highly organized and communicative individual to join our team as an Administrative Support Specialist. As an Office Administrator, you will be responsible for providing administrative support to our Wakefield services, based at The Plex, Margaret Street.Key Responsibilities:Typing reports, setting up files,...

  • Administrative Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Administrative Support RoleWe are seeking a highly organized and communicative individual to join our team as an Administrative Support Specialist. As an Office Administrator, you will be responsible for providing administrative support to our Wakefield services, based at The Plex, Margaret Street.Key Responsibilities:Typing reports, setting up files,...

  • Care Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    **Empowering Individuals, Enriching Lives**We are seeking a dedicated and compassionate Care Support Specialist to join our team at Creative Support. As a key member of our team, you will play a vital role in providing high-quality, person-centred care and support to adults with learning disabilities.**Your Key Responsibilities:**Provide respectful and...

  • Care Support Specialist

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    **Empowering Individuals, Enriching Lives**We are seeking a dedicated and compassionate Care Support Specialist to join our team at Creative Support. As a key member of our team, you will play a vital role in providing high-quality, person-centred care and support to adults with learning disabilities.**Your Key Responsibilities:**Provide respectful and...

  • Care Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    **Empowering Individuals, Enriching Lives**We are seeking a dedicated and compassionate Care Support Specialist to join our team at Creative Support. As a key member of our team, you will play a vital role in providing high-quality, person-centred care and support to adults with learning disabilities.**Your Key Responsibilities:**Provide respectful and...