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Customer Service Repair Coordinator
2 months ago
About the Role:
Are you dedicated to delivering outstanding customer support? Do you excel in a dynamic workplace that prioritizes accuracy and excellence? If so, this position as a Service and Repair Administrator within our Customer Service Centre may be ideal for you. In this capacity, you will be instrumental in guaranteeing that our clients receive precise estimates and prompt repairs for their timepieces.
Primary Responsibilities:
- Estimate Preparation: Analyze diagnostic reports and formulate precise repair estimates.
- Billing Management: Oversee customer billing and invoicing procedures with efficiency.
- Query Resolution: Address email inquiries swiftly and in accordance with established guidelines.
- Interdepartmental Communication: Cultivate effective communication with various departments.
Required Skills and Qualifications:
- Technical Administration Experience: Prior experience in preparing estimates and managing customer billing.
- Organizational and Communication Skills: Exceptional organizational abilities and communication skills.
- IT Skills: Proficient in Microsoft Office and possess strong IT capabilities.
- Educational Background: A minimum of 5 GCSEs, including Mathematics and English.
Benefits of Working with Us:
- Commitment to Quality: Be part of a team that emphasizes precision and outstanding service.
- Professional Development: Opportunities for career advancement and personal growth.
- Vibrant Work Environment: Collaborate with a dedicated team in a fast-paced setting.
