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Neighbourhood Officer

1 month ago

StainesuponThames, Surrey, United Kingdom AWD online Full time
Job Title: Neighbourhood Officer

We are seeking a skilled and experienced Neighbourhood Officer to join our team at AWD online. As a Neighbourhood Officer, you will be responsible for delivering front-line customer-facing services, working with vulnerable people and community groups, and providing excellent problem-solving and customer service skills.

Key Responsibilities:
  • Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
  • Carry out and monitor regular estate inspections, tenancy audits, and ensure accurate records are maintained.
  • Act as a point of contact for residents, responding promptly to queries, concerns, and complaints in a professional and empathetic manner.
  • Ensure the tenancy management objectives and key performance indicators are achieved.
  • Deliver a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
  • Build relationships and work with both internal and external stakeholders.
  • Work with diverse tenants who require extra support and refer them to appropriate support services.
  • Ensure IT systems are regularly updated, and effective manual record systems are maintained.
  • Attend and represent the organisation at court, external meetings, case conferences, forums, and evictions.
Requirements:
  • Full UK driving licence and access to own vehicle for work use (essential).
  • Experience of working with vulnerable people and community groups.
  • Knowledge of housing law and housing management issues, welfare benefits, and financial inclusion (highly desirable).
  • Experience of problem-solving for customers and understanding customer needs.
  • Experience of delivering front-line (customer-facing) services.
  • Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
Benefits:
  • 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
  • Up to 8% contributory pension.
  • Flexible working.
  • Investment in your learning and development.