Retail Operations Manager

2 weeks ago

Guildford, Surrey, United Kingdom WHSmith Full time

About WHSmith

WHSmith is a leading retail company with a rich history and a strong presence in various sectors, including airports, hospitals, rail stations, and motorway services. Our InMotion brand is a leading digital accessories business, offering an exceptional customer experience with the latest technology. We have established partnerships with renowned brands like M&S and Costa Coffee, enhancing our offerings to customers across the UK.

Job Summary

As a Store Manager at WHSmith, you will lead and inspire your team to deliver exceptional customer service, meet business objectives, and create a working environment that fosters growth and development. We aim to make our customers, colleagues, and partners proud to be part of our journey, whether it's a daily commute or a holiday abroad.

Key Responsibilities

  • Team Leadership: Guide and engage your team to achieve excellent standards and results in line with the Trading plan.
  • Culture Development: Create a culture of learning, support, and recognition, identifying opportunities for personal skill development, product knowledge, and self-awareness to support colleagues in a welcoming environment.
  • Performance Management: Play a key role in supporting colleagues, setting clear and measurable targets, and ensuring regular reviews and awareness of performance.
  • Community Involvement: Work with Head Office to share knowledge of the local environment, maximizing local opportunities and community involvement.
  • Succession Planning: Develop and implement a robust people and succession plan, working with the Region to support people development and succession planning, including review and development plans for all colleagues.
  • Store Performance: Keep teams informed about store business performance and challenge areas for improvement.
  • Store Pride: Create a sense of pride within the store, ensuring both colleagues and customer facilities are of a good standard, and that we operate safely and legally.

Requirements

  • Leadership Experience: Current Store Manager (or equivalent) in a fast-paced retail or similar environment, ideally with multi-site experience.
  • Communication Skills: Confident in energizing, influencing, and motivating store management and teams to deliver exceptional service and performance.
  • Organizational Skills: Organized, proactive, and able to prioritize at pace in a fast-paced retail environment.
  • Employee Lifecycle Management: Experience in managing the employee lifecycle from recruitment, onboarding, and ongoing performance reviews.
  • Stakeholder Management: Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues, and senior stakeholders with gravitas and conviction.

Job Type: Full Time

Position Type: Permanent

Job Code / Grade: Store Manager

Function / Region: Travel - South

  • Retail Management Opportunity

    2 weeks ago

    Guildford, Surrey, United Kingdom Retail Human Resources plc Full time

    Job Summary:Retail Human Resources plc is seeking a highly skilled and experienced store manager to join its team. As a leading premium cosmetics retailer, we offer a unique opportunity for a motivated individual to take on a challenging role and contribute to the company's success.About the Role:The ideal candidate will have prior management experience in a...

  • Retail Management Opportunity

    2 weeks ago

    Guildford, Surrey, United Kingdom Retail Human Resources plc Full time

    Job Summary:Retail Human Resources plc is seeking a highly skilled and experienced store manager to join its team. As a leading premium cosmetics retailer, we offer a unique opportunity for a motivated individual to take on a challenging role and contribute to the company's success.About the Role:The ideal candidate will have prior management experience in a...

  • Domestic Operations Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom One Retail Full time

    About the RoleWe are seeking a highly skilled and experienced Domestic Team Leader to join our team at One Retail. As a key member of our operations team, you will be responsible for ensuring the smooth running of our domestic services.Key ResponsibilitiesDelivery and Stock Management: Ensure all deliveries are checked and stored promptly and correctly.Team...

  • Domestic Operations Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom One Retail Full time

    About the RoleWe are seeking a highly skilled and experienced Domestic Team Leader to join our team at One Retail. As a key member of our operations team, you will be responsible for ensuring the smooth running of our domestic services.Key ResponsibilitiesDelivery and Stock Management: Ensure all deliveries are checked and stored promptly and correctly.Team...

  • Retail Sales Associate

    2 weeks ago

    Guildford, Surrey, United Kingdom One Retail Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Assistant to join our team at One Retail. As a Retail Assistant, you will be the face of our business, delivering exceptional customer service and contributing to a passionate and friendly team working in a fast-paced environment.Key ResponsibilitiesServing Customers: Ensure...

  • Retail Store Operations Manager

    3 weeks ago

    Guildford, Surrey, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity:A highly sought-after position has become available for an experienced retail leader to join our client's team as an Assistant Store Manager in the Guildford area. The successful candidate will be responsible for overseeing the day-to-day operations of the store, ensuring exceptional customer service, and driving sales growth.Key...

  • Costa Store Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom One Retail Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Manager to lead our Costa Coffee outlet at Royal Surrey County Hospital. As a key member of our team, you will be responsible for overseeing daily operations, managing a team of baristas and support staff, and ensuring exceptional customer service and quality.Key...

  • Costa Store Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom One Retail Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Manager to lead our Costa Coffee outlet at Royal Surrey County Hospital. As a key member of our team, you will be responsible for overseeing daily operations, managing a team of baristas and support staff, and ensuring exceptional customer service and quality.Key...

  • Retail Store Operations Manager

    3 weeks ago

    Guildford, Surrey, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity:A highly sought-after position has become available for an experienced retail leader to join our client's team as an Assistant Store Manager in the Guildford area. This role offers a competitive salary of £37,000 - £47,000, plus a comprehensive package and a London Weighting Allowance when applicable.About the Role:We are seeking a skilled...

  • Retail Operations Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom Levi Strauss & Co Full time

    Job SummaryAs an Assistant Store Manager at Levi Strauss & Co., you will have the opportunity to work in a dynamic environment where innovation and teamwork are highly valued. You will be representing the brand image and values, while working closely with the Store Manager to effectively manage store operations and team performance.Key...

  • Retail Operations Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom Levi Strauss & Co Full time

    Job SummaryAs an Assistant Store Manager at Levi Strauss & Co., you will have the opportunity to work in a dynamic environment where innovation and teamwork are highly valued. You will be representing the brand image and values, while working closely with the Store Manager to effectively manage store operations and team performance.Key...

  • Retail Operations Manager

    3 days ago

    Guildford, Surrey, United Kingdom Lidl - Southampton Full time

    About the RoleWe're seeking a highly skilled and motivated individual to join our team as a Deputy Store Manager at Lidl - Southampton. As a key member of our store leadership team, you will play a vital role in driving sales growth, improving customer satisfaction, and developing your team's skills.Key ResponsibilitiesManage the store in the absence of the...

  • Retail Operations Manager

    3 days ago

    Guildford, Surrey, United Kingdom Lidl - Southampton Full time

    About the RoleWe're seeking a highly skilled and motivated individual to join our team as a Deputy Store Manager at Lidl - Southampton. As a key member of our store leadership team, you will play a vital role in driving sales growth, improving customer satisfaction, and developing your team's skills.Key ResponsibilitiesManage the store in the absence of the...

  • Retail Operations Supervisor

    1 month ago

    Guildford, Surrey, United Kingdom McCarthy Recruitment Full time

    Job Title: Retail Operations SupervisorLocation: GuildfordSalary: £35,000 to £44,000 per annumRole: Permanent - Full-TimeThis is an exciting opportunity to become part of a prominent brand as a Retail Operations Supervisor. If you are eager to join a company that is experiencing significant growth, opening new retail locations regularly, and offers...

  • Retail Operations Supervisor

    1 month ago

    Guildford, Surrey, United Kingdom McCarthy Recruitment Full time

    Job Title: Retail Operations SupervisorLocation: GuildfordSalary: £35,000 to £44,000 per annumRole: Permanent - Full-TimeThis is an excellent opportunity to become part of a prominent brand in the UK as a Retail Operations Supervisor. If you are eager to join a rapidly expanding business that is consistently opening new retail locations across the UK,...

  • Retail Team Lead

    2 weeks ago

    Guildford, Surrey, United Kingdom Retail Human Resources plc Full time

    Job Summary:We are seeking a highly motivated and experienced Sales Manager to join our team at Retail Human Resources plc. As a Sales Manager, you will be responsible for leading a large retail team to drive service, engagement, and sales in a fast-paced and high-revenue environment.About the Role:The ideal candidate will have a proven track record of...

  • Retail Operations Supervisor

    1 month ago

    Guildford, Surrey, United Kingdom Frasers Group Full time

    At Frasers Group, we have evolved significantly since our inception, maintaining our commitment to quality and service. Our journey has transformed us from a local establishment to a prominent player in the retail industry, with a vast online presence.The Retail Operations Supervisor plays a vital role in assisting the Store Manager with the daily management...

  • Retail Operations Supervisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Frasers Group Full time

    At Frasers Group, we have evolved significantly since our inception, maintaining our commitment to quality and service. Our journey has transformed us from a local establishment to a prominent player in the retail industry, with a vast online presence.The Retail Operations Supervisor plays a vital role in assisting the Store Manager with the daily management...

  • Retail Operations Manager

    2 weeks ago

    Guildford, Surrey, United Kingdom Boots Full time

    About the RoleAs the Hub Store Manager at Boots, you will lead your team to achieve exceptional customer and patient experiences across multiple stores. With a broad customer offering across retail and optometry, you will utilize your expertise to drive business growth and improvement.With a leadership team across your stores to support you, you will be...

  • Store Operations Supervisor

    1 month ago

    Guildford, Surrey, United Kingdom Cards Direct Retail Ltd Full time

    Join Our Team as a Store Operations SupervisorExciting Opportunity Ahead! We are thrilled to announce the upcoming launch of a new retail location, and we are on the lookout for dynamic individuals to be part of our journey. This is an excellent chance to become a vital member of a thriving organization with ambitious growth plans.We seek enthusiastic,...