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Costa Store Manager
2 months ago
We are seeking a highly motivated and experienced Retail Store Manager to lead our Costa Coffee outlet at Royal Surrey County Hospital. As a key member of our team, you will be responsible for overseeing daily operations, managing a team of baristas and support staff, and ensuring exceptional customer service and quality.
Key Responsibilities- Operational Management: Oversee daily operations, including inventory management, ordering, and supply chain logistics.
- Team Leadership: Lead, motivate, and manage a team of baristas and support staff to achieve high standards of customer service and quality.
- Customer Service: Ensure exceptional customer service, responding to customer feedback, and implementing continuous improvement initiatives.
- Inventory Management: Manage inventory levels, ordering, and supply chain logistics to minimize waste and maximize efficiency.
- Staff Development: Train and develop staff to achieve their full potential, providing coaching and mentoring to improve performance.
- Administrative Tasks: Handle administrative tasks, including scheduling, payroll, and performance evaluations.
- Health and Safety: Implement and maintain health and safety protocols to ensure a safe working environment.
- Leadership Experience: Previous experience in a managerial role within the hospitality or retail sector.
- Leadership Skills: Strong leadership and organizational skills, with the ability to motivate and manage a team.
- Customer Service: Excellent customer service and communication abilities, with a passion for delivering exceptional customer experiences.
- Flexibility: Flexible availability, including weekends and holidays, to meet the needs of the business.
One Retail is a leading retail company that operates a range of brands, including Costa Coffee. We are committed to providing exceptional customer service and quality products, and we are seeking a highly motivated and experienced Retail Store Manager to join our team.
