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Costa Store Manager

2 months ago


Guildford, Surrey, United Kingdom One Retail Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to lead our Costa Coffee outlet at Royal Surrey County Hospital. As a key member of our team, you will be responsible for overseeing daily operations, managing a team of baristas and support staff, and ensuring exceptional customer service and quality.

Key Responsibilities
  • Operational Management: Oversee daily operations, including inventory management, ordering, and supply chain logistics.
  • Team Leadership: Lead, motivate, and manage a team of baristas and support staff to achieve high standards of customer service and quality.
  • Customer Service: Ensure exceptional customer service, responding to customer feedback, and implementing continuous improvement initiatives.
  • Inventory Management: Manage inventory levels, ordering, and supply chain logistics to minimize waste and maximize efficiency.
  • Staff Development: Train and develop staff to achieve their full potential, providing coaching and mentoring to improve performance.
  • Administrative Tasks: Handle administrative tasks, including scheduling, payroll, and performance evaluations.
  • Health and Safety: Implement and maintain health and safety protocols to ensure a safe working environment.
Requirements
  • Leadership Experience: Previous experience in a managerial role within the hospitality or retail sector.
  • Leadership Skills: Strong leadership and organizational skills, with the ability to motivate and manage a team.
  • Customer Service: Excellent customer service and communication abilities, with a passion for delivering exceptional customer experiences.
  • Flexibility: Flexible availability, including weekends and holidays, to meet the needs of the business.
About Us

One Retail is a leading retail company that operates a range of brands, including Costa Coffee. We are committed to providing exceptional customer service and quality products, and we are seeking a highly motivated and experienced Retail Store Manager to join our team.