Tenancy Sustainment Professional

15 hours ago

Fulham, Greater London, United Kingdom Hestia Full time
Job Title: Tenancy Sustainment Coordinator

At Hestia, we are committed to empowering people to rebuild their lives and regain independence. We are seeking a highly motivated and experienced Tenancy Sustainment Coordinator to join our Mental Health and Complex Needs Service in Hammersmith and Fulham Clusters.

About the Role:

This is an exciting opportunity to work with a dedicated team to deliver a tailored service to house rough sleepers. As a Tenancy Sustainment Coordinator, you will work with rough sleepers to develop, support and maintain independent living skills and general wellbeing, and maximise the independence of people with a history of rough sleeping. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

Key Responsibilities:

• Deliver a tailored service offer to previous rough sleepers and those at risk of rough sleeping.
• Develop, support and maintain independent living skills and general wellbeing and maximise the independence of people with a history of rough sleeping.
• Effectively and professionally work with the referring agents at the H&F PATHS Team.
• Enable positive move on to prevent rough sleeping.
• Co-produce needs, risk and aspiration based assessments with people using the service to ensure the delivery of a personalised service.
• Assess and support service users with a range of needs, risks and aspirations for example rough sleepers with mental health and substance misuse issues, offender backgrounds who have experienced complex life experiences.
• Formulate, implement and review personalised, client-focused SMART support plans to develop, review and achieve goals and aspirations.
• Engage service user's supporters in their support plans (with consent) including statutory and voluntary sector providers.
• Utilise key-working sessions with key clients to enable them to develop, sustain and maximise independence, maintain their accommodation and enjoy a good quality of life.
• Deliver a flexible, dynamic, proactive and responsive service according to client needs including work outside of ordinary offices hours including weekends and evenings.
• Motivate service users in all aspects of tenancy sustainment.
• Engage service users in activities which support their physical and mental wellbeing including meaningful day time activities and maintaining healthy relationships.
• Enable the service users to take responsibility for their health needs including physical health and mental health.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
• Experience from previously working in a target led environment.
• Thriving in negotiating and accomplishing daily outcomes.
• Strong work ethics.
• Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' rights.
• Can demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety).
• Can demonstrate knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
• Excellent customer service skills.
• Impeccable organisational skills.

Our Commitment to Equality, Diversity, and Inclusion:

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer, committed to the employment and career development of individuals with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

  • Tenancy Sustainment Specialist

    1 day ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator. As a key member of our Mental Health and Complex Needs Service, you will play a crucial role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDeliver a tailored service offer to individuals...

  • Tenancy Sustainment Specialist

    2 days ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator. As a key member of our Mental Health and Complex Needs Service, you will play a crucial role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDeliver a tailored service offer to individuals...

  • Tenancy Sustainment Specialist

    1 day ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator. As a key member of our Mental Health and Complex Needs Service, you will play a crucial role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDeliver a tailored service offer to individuals...

  • Tenancy Sustainment Specialist

    1 day ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator. As a key member of our Mental Health and Complex Needs Service, you will play a crucial role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDeliver a tailored service offer to individuals...

  • Tenancy Sustainment Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Tenancy Sustainment Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Tenancy Sustainment Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Tenancy Sustainment Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Tenancy Sustainment Coordinator

    2 months ago

    Hammersmith and Fulham,London, West London, United Kingdom Hestia Housing Support Full time

    We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence....

  • Rough Sleeping Prevention Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Rough Sleeping Prevention Coordinator

    3 weeks ago

    Fulham, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.Key ResponsibilitiesDevelop and deliver...

  • Customer Service Representative

    3 weeks ago

    Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Rental Income team as a Customer Service Representative. This is a hybrid role, combining office-based and home working, and will be the first point of contact for residents' enquiries regarding current and former tenant rent and arrears.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Rental Income team as a Customer Service Representative. This is a hybrid role, combining office-based and home working, and will be the first point of contact for residents' enquiries regarding current and former tenant rent and arrears.Key ResponsibilitiesProvide...

  • Workforce Development Professional

    3 weeks ago

    Fulham, Greater London, United Kingdom Ingeus Full time

    About the RoleWe are seeking an experienced Employment Advisor to join our team at Ingeus. As an Employment Advisor, you will play a critical role in supporting our participants who have been out of work for at least 9 months to find sustainable employment.Key ResponsibilitiesManage a caseload of participants and understand each participant's individual...

  • Workforce Development Professional

    3 weeks ago

    Fulham, Greater London, United Kingdom Ingeus Full time

    About the RoleWe are seeking an experienced Employment Advisor to join our team at Ingeus. As an Employment Advisor, you will play a critical role in supporting our participants who have been out of work for at least 9 months to find sustainable employment.Key ResponsibilitiesManage a caseload of participants and understand each participant's individual...

  • Advanced Social Care Professional

    3 weeks ago

    Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

    About the RoleWe are seeking an experienced Senior Social Worker/DP Lead to join our team at Hammersmith & Fulham Council. This is an exciting opportunity to play a key role in the Council's vision for independent living, with a focus on Direct Payments.Key ResponsibilitiesDeliver services that are co-produced with residents, actively encouraging involvement...

  • Advanced Social Care Professional

    3 weeks ago

    Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

    About the RoleWe are seeking an experienced Senior Social Worker/DP Lead to join our team at Hammersmith & Fulham Council. This is an exciting opportunity to play a key role in the Council's vision for independent living, with a focus on Direct Payments.Key ResponsibilitiesDeliver services that are co-produced with residents, actively encouraging involvement...

  • IT Manager

    1 week ago

    Fulham, Greater London, United Kingdom nexfibre Full time

    Job Title: IT ManagerAt nexfibre, we are seeking an experienced IT Manager to join our team. The successful candidate will be responsible for the day-to-day operation and management of our Digital Workplace service.Key Responsibilities:Provide day-to-day support to employees with IT issuesManage the technical aspects of our Microsoft Azure tenancyAct as the...

  • IT Manager

    7 days ago

    Fulham, Greater London, United Kingdom nexfibre Full time

    Job Title: IT ManagerWe are seeking an experienced IT Manager to join our team at nexfibre. The successful candidate will be responsible for the day-to-day operation and management of our Digital Workplace service.Key Responsibilities:Provide day-to-day support to employees with IT issuesManage the technical aspects of our Microsoft Azure tenancyAct as the...

  • IT Manager

    2 weeks ago

    Fulham, Greater London, United Kingdom nexfibre Full time

    About the RoleWe are seeking a highly skilled IT Manager to join our team at nexfibre. As a key member of our Digital Workplace service, you will be responsible for the day-to-day operation and management of our IT infrastructure.Key ResponsibilitiesProvide technical support to employees with IT issuesManage the technical aspects of our Microsoft Azure...