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Tenancy Sustainment Coordinator
2 months ago
We are seeking a highly skilled and dedicated individual to join our team as a Tenancy Sustainment Coordinator at Hestia Housing Support. As a key member of our Mental Health and Complex Needs Service, you will play a vital role in supporting individuals who are at risk of or experiencing homelessness.
Key Responsibilities- Develop and deliver tailored support plans to empower individuals to maintain their tenancies and achieve independence.
- Work closely with service users, statutory agencies, and voluntary sector providers to ensure a comprehensive and coordinated approach to support.
- Conduct needs assessments, risk assessments, and aspiration-based assessments to inform support plans.
- Formulate, implement, and review SMART support plans to achieve goals and aspirations.
- Engage service users' supporters in support plans, including statutory and voluntary sector providers.
- Utilize key-working sessions to enable individuals to develop, sustain, and maximize independence.
- Deliver a flexible, dynamic, proactive, and responsive service according to client needs.
- Motivate service users in all aspects of tenancy sustainment.
- Engage service users in activities that support their physical and mental wellbeing.
- Proven experience of working in a target-led environment, with a focus on housing and homelessness.
- Knowledge and experience of working with housing and homelessness legislation, including the Homelessness Reduction Act.
- Experience of working with welfare benefits legislation and health and safety protocols.
- Excellent customer service skills and ability to work with diverse client groups.
- Impeccable organizational skills and ability to prioritize tasks effectively.
Hestia Housing Support is a leading provider of housing and support services for individuals who are at risk of or experiencing homelessness. We are committed to delivering high-quality services that empower individuals to achieve independence and wellbeing.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
