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Product Support Specialist
2 months ago
About Roke
Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The company operates in diverse markets, including defence, national security, public-sector and commercial industries, with a focus on delivering innovative solutions.
The Opportunity
As a Product Support Specialist, you will play a key role in influencing and advising various business functions, engineering, project managers, bid teams, services and portfolio managers, and sales by promoting and implementing IPS activities. You will also support projects by identifying and managing IPS risks.
Key Responsibilities
- Carry out new and in-service product and system supportability analysis to ensure high levels of confidence in meeting internal and external customer ILS support requirements.
- Sustainably grow the service and support function within the business in line with the Head of Customer Support Services direction.
- Provide portfolio managers, Campaign managers and BU leadership with IPS insights and inputs to both future and current customer supportability requirements.
- Support engineering functions in carrying out new and in-service products and system supportability analysis.
- Keep Portfolio and project managers informed of relevant risks, issues and progress of the IPS functions, escalating appropriate matters for resolution.
Requirements
- Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry.
- Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans.
- Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
- Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F and KiD.
- Experience in working with customers in a matrix managed team.
- Good knowledge of MOD support frameworks and experience in their application as a supplier.
Security Information
Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.
