Integrated Product Support Specialist

3 weeks ago

Woking, Surrey, United Kingdom Roke Full time

About Roke

Roke is a world-class engineering and technology company, renowned for its expertise in delivering innovative solutions to complex problems. With a strong track record of collaboration and partnership, we work closely with customers to understand their needs and develop tailored solutions that meet their unique challenges.

The Opportunity

We are seeking an experienced Integrated Product Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring the successful delivery of our products and services to customers. Your expertise in supportability and maintenance will be instrumental in driving business growth and improving customer satisfaction.

Key Responsibilities

  • Develop and implement support strategies to ensure the successful delivery of our products and services.
  • Collaborate with cross-functional teams to identify and mitigate support risks.
  • Provide expert advice on supportability and maintenance to customers and internal stakeholders.
  • Develop and maintain relationships with customers to ensure their support needs are met.
  • Contribute to the development of business growth strategies and plans.

Requirements

  • Relevant degree or equivalent experience in a related field.
  • Proven experience in supportability and maintenance, with a strong understanding of industry standards and best practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a world-class engineering and technology company.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and expertise in supportability and maintenance.

Security Information

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.

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