Laboratory Product Specialist
1 month ago
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health.
The Product Specialist will work on project-based Analyser interfacing with existing Winpath LIMs laboratory installations. They will carry out project-based activity as directed to satisfy the customer and business requirements, specifically within the Third Party Systems and After Sales Programmes.
Key Responsibilities:
- To understand our customers' workflow, advise and assist with CliniSys products and configuration to facilitate these needs.
- To map, configure, troubleshoot, and connect analysers to the relevant middleware and Winpath LIMS.
- Configure reporting Dashboards and Path manager software in line with the customers' requirements.
- Attend workshops and go-lives at customer sites to ensure that the product is delivered as efficiently as possible.
- To participate in an on-call rota for early life support for project go-lives.
- To understand and operate the escalation procedure within the defined limits of time, knowledge and level of contracted support.
- Work with Project manager on the implementation; that will include time management, resource planning and working with Trust or Customer IT representatives.
- Comprehend the Customers' requirements as specified in the PID (Project Initiation Document), and the design document presented at the Sales stage.
- To be fully conversant with the functionality of the Pathology product of your discipline.
- To make recommendations based on customer feedback with regard to software changes and enhancements.
- To comply with the CliniSys codes of conduct and guidelines.
- Deliver relevant courses for key users of pathology, as required.
- Contribute to and support Pathology team members and build knowledge base.
- To attend team meetings and agreed training courses.
- To be responsive to reasonable requests from your line manager or project managers.
Requirements:
- BMS status or extensive lab experience in the UK Health sector.
- Self-motivated – can deliver the tasks in difficult circumstances.
- Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
- High levels of commitment and ability to take action when necessary.
- Ability and willingness to work independently.
- High level of customer service skills.
- Excellent decision making / problem solving skills.
- Strong planning and organisational skills.
- Adaptability / flexible to changing demands.
- Ability to implement and manage change.
- Previous experience of analyser interfacing preferred.
- Previous experience of HL7/XML/Pathology integration implementation/troubleshooting preferred.
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