Clinical Solutions Consultant

1 month ago


Woking, Surrey, United Kingdom Clinisys Full time
Job Description

Clinisys is a leading provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory. With a global presence, Clinisys empowers laboratories to enhance their effectiveness and keep citizens healthier and safer.

The successful candidate will be responsible for delivering implementation or consulting projects on time and ensuring client satisfaction. They will provide guidance and advice to clients on workflow planning and drive adoption of best practices to maximize customer return on investment.

Responsibilities:
  • Install CliniSys software products at client sites following department procedures and guidelines.
  • Consult with key stakeholders pre and post-sale to ensure project scope aligns with contracted customer expectations.
  • Prioritize project tasks to ensure timely completion of assigned projects.
  • Conduct implementations demonstrating thorough knowledge and understanding of department procedures and guidelines.
  • Evaluate process improvements by monitoring client and departmental feedback.
  • Provide training to clients as part of the implementation process.
  • Resolve project issues independently or escalate to management when necessary.
  • Guide clients in decision-making to achieve maximum efficiency using Sunquest best practice recommendations.
  • Stay up-to-date on new features, enhancements, versions, and products.
  • Collaborate with and mentor other Product Specialists to expand own and others' depth and breadth of CliniSys product knowledge.
  • Maintain superior customer satisfaction throughout the customer relationship.


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