Billing Manager

7 days ago

London, Greater London, United Kingdom FluidOne Full time

Job Summary:

The Billing Manager will be responsible for the successful management of FluidOne's billing platforms, ensuring revenue from point of order to completion. This includes the monthly production of Invoices from two separate billing systems, revenue assurance for supplier costs and margin, and maintaining SLAs on our billing enquiries ticketing queue.

Key Responsibilities:

  • Manage FluidOne's billing systems and processes across all services, ensuring accurate and timely billing of all customers.
  • Act as an escalation point for customer queries and issues within the billing area, including site meetings where necessary.
  • Carry out supplier reconciliation, ensuring end-to-end financial validation of the system, specifically ensuring all costs received are billed at a margin.
  • Ensure billing processes and documentation, including local work instructions, are kept up to date and accurate.
  • Management and continuous improvement of end-to-end processes, ensuring revenue from point of order to completion.
  • Enabling the use of automation to improve efficiency and accuracy of the billing function.
  • Producing and presenting for accuracy reporting for the Monthly Management Board on billing performance in terms of accuracy, timing, and margin.
  • Ensure training needs for the team are met with a view to continuous improvement and succession planning.

Requirements:

  • Previous experience within a Telecommunications business in a billing role.
  • Previous experience preferred of the Abillity Billing system.
  • Strong understanding of billing platforms and project skills.
  • Knowledge of SQL reporting preferred.

Benefits:

  • Free Health and subsidised dental care.
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Discounted gym membership.
  • Pension contribution - 6% company contribution.
  • Generous Holiday Entitlement.
  • £50 Birthday Voucher.
  • Individual bonuses.

Equal Opportunities:

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

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