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Administrative Support Specialist
3 months ago
Position Overview
An excellent opportunity has emerged to become a vital member of the administrative team within the Same Day Emergency Care Unit (SDEC).
This position entails the preparation of patient documentation for those returning to the unit, along with the scanning and electronic filing of patient records into the computer system (CPD). Comprehensive training will be provided.
The responsibilities associated with this role will evolve over time, and there will be further opportunities for career advancement within the organization.
Key Responsibilities
- Serve as a primary contact for inquiries, which may be received through various channels such as correspondence, telephone, email, or in-person from patients, visitors, staff, and other stakeholders. Provide general information as needed to patients, relatives, and staff.
- Address routine issues and challenges that arise from interactions, making informed decisions regarding the appropriate escalation of such matters when necessary.
- Perform fundamental administrative tasks, including the production and distribution of pre-prepared standard letters, handling incoming and outgoing mail, photocopying, and completing standard forms and returns. Ensure the collation of all pertinent patient records, such as case notes and investigation results, making them readily available for clinical staff as required, and maintain relevant filing systems.
- May be tasked with typing or word processing routine correspondence and other relevant documents.
- As needed, coordinate transportation arrangements for patients and ensure that follow-up appointments are scheduled prior to patient discharge.
- Input data into relevant computerized databases and retrieve standard information from these databases on a regular and ad-hoc basis.
About Our Organization
Employee Benefits
We provide a variety of benefits to support our staff, including:
- Access to the NHS Pension Scheme, offering generous retirement benefits, including a lump sum and pension for dependents.
- 27 days of annual leave, increasing to 33 days based on NHS Trust service.
- A substantial relocation package of up to 30% of salary (capped at £18,000) to assist with relocation expenses for hard-to-fill positions where relocation is necessary.
- A range of paid and unpaid leave options for both emergency and planned absences.
- Confidential support and advice on personal, work, family, and relationship matters, available 24/7 through our Employee Assistance Programme.
- NHS Car Lease scheme and Cycle to Work scheme.
- Extensive learning and development opportunities.
- Discounts on dining, travel, shopping, entertainment, and financial services from various providers.
For more information on the comprehensive range of benefits we offer, please refer to the Trust's dedicated Staff Benefits pages.
Job Responsibilities
A detailed description of the role is available in the attachment: job description.
Working for Our Trust
Our organization is guided by values co-developed with our staff: we are kind, we are open, and we strive for excellence.
Our values reflect our ambition to cultivate a diverse workforce that truly represents our communities. We welcome applications from all individuals and collaborate with our Staff Networks to enhance the diversity of our applicant pool. If there are any accommodations we can provide to make our application process more accessible, please reach out to us.
In our commitment to inclusivity, we will consider requests for flexible working arrangements from the outset of your employment. While this may not be feasible for every role, we will strive to be supportive where possible. We encourage discussions with the recruiting manager regarding any specific requirements you may have.
Commitment to Armed Forces Personnel
We proudly hold the Gold Award from the Defence Employer Recognition Scheme, actively promoting support for all Defence personnel, including assistance with employment applications.
COVID-19 Vaccination Guidance
Our Trust continues to strongly encourage staff to receive vaccinations against COVID-19, as this remains our most effective defense to protect our patients, ourselves, and the wider community.
Qualifications, Knowledge, Training, and Experience
Essential
- Educated to GCSE Level or equivalent, with a minimum of C in Maths and English or equivalent qualifications/demonstrable experience.
- Proficient computer skills equivalent to RSA2, NVQ 2, or similar.
Desirable
- Previous office or administrative experience within an NHS setting.
- Experience handling confidential information.
Skills
Essential
- Ability to organize and prioritize workload effectively.
- Strong communication skills.
- Capability to work collaboratively as part of a team.
- Initiative and problem-solving abilities.
