Tenancy Renewal Specialist

6 days ago

Cardiff, Cardiff, United Kingdom Peter Alan Full time
Job Description

Role Purpose: To provide a high-quality renewal service to landlords and tenants, exceeding customer expectations and driving business growth.

Responsibilities:

  • To take individual responsibility for delivering a professional, personal service to a designated portfolio of customers and colleagues, within a compliant and professional manner.
  • Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels are maintained.
  • Contact both landlords and tenants three months prior to a tenancy end date and effectively negotiate a tenancy renewal.
  • Negotiate rental increases in line with local market conditions.
  • Handle objections effectively and maintain strong relationships with customers.
  • Produce tenancy paperwork in accordance with legislative requirements and follow company procedures.
  • Raise the correct fee and obtain payment in accordance with the landlord's terms of business and tenant regulations.
  • Utilize company tools and systems to chase and execute tenancy documents.
  • Maximize the fixed-term renewal's conversion and ensure cross-referrals of potential business to other parts of the company.
  • Ensure internal procedures are followed and continuously support the achievement of business growth goals.

Experience & Skills Required:

  • Experience in lettings, contract negotiation, or customer service-based roles.
  • Outstanding communication and customer service skills.
  • Ability to successfully negotiate and influence with a variety of customer types.
  • Enjoy working at a fast pace with high volumes.
  • A keen eye for detail and commitment to getting things right first time.
  • Enjoy working in a target-driven environment and working to deadlines.
  • Ability to develop and maintain strong internal and external relationships.
  • Good team player.
  • Able to stay calm under pressure.
  • Excellent organization skills.
  • Excellent PC and related technology skills.

Functional Knowledge (training provided):

  • By engaging with the company's learning tools to continually enhance knowledge and skills, particularly developing:
  • Working knowledge of the company's terms of business and tenancy agreement.
  • Good understanding of the Housing Act 1988.
  • Customer relationship management techniques.
  • Negotiation and objection handling techniques.
  • Relevant processes, policies, and standards.

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