Tenancy Renewal Specialist

6 days ago

Cardiff, Cardiff, United Kingdom Peter Alan Full time
Job Description

Role Purpose:

To provide a professional and exceptional service to landlords and tenants, exceeding customer expectations and driving business growth. As a key member of the Peter Alan team, you will be committed to achieving and surpassing your own and your team's targets.

Responsibilities:

  • Deliver a Quality Service: Take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner.
  • Team Collaboration: Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to.
  • Tenancy Renewal: Contacting both landlords and tenants three months prior to a tenancy end date and effectively negotiating a tenancy renewal.
  • Rental Increases: Negotiating rental increases in line with local market conditions.
  • Objection Handling: Handling objections effectively.
  • Document Production: Producing tenancy paperwork in accordance with legislative requirements and following of Lettings' procedures.
  • Fee Management: Raising the correct fee and obtaining payment in accordance with the landlord's Terms of Business and Tenant regulations.
  • System Utilization: Using the company tools and systems to chase and execute tenancy documents.
  • Conversion Maximization: Maximizing the fixed term renewal's conversion, and ensuring cross referrals of potential business to other parts of the Group.
  • Procedure Adherence: Ensuring internal procedures are followed and continuously support achievement of business growth goals.

Experience & Skills Required:

  • Lettings Experience: Experience in Lettings, contract negotiation or customer service-based roles.
  • Communication Skills: Outstanding communication and customer service skills.
  • Negotiation Skills: Ability to successfully negotiate and influence with a variety of customer types.
  • Work Environment: Enjoy working at a fast pace with high volumes.
  • Attention to Detail: A keen eye for detail and committed to getting things right first time.
  • Target Driven: Enjoy working in a target driven environment and working to deadlines.
  • Relationship Building: Ability to develop and maintain strong internal and external relationships.
  • Teamwork: Good team player.
  • Pressure Management: Able to stay calm under pressure.
  • Organizational Skills: Excellent organisation skills.
  • Technical Skills: Excellent PC and related technology skills.

Functional Knowledge:

  • Company Knowledge: By engaging with the company's learning tools to continually enhance knowledge and skills, particularly developing:
  • Terms of Business: Working knowledge of Company's Terms of Business and Tenancy Agreement.
  • Housing Act: Good understanding of the Housing Act 1988.
  • CRM Techniques: Customer relationship management techniques.
  • Negotiation Techniques: Negotiation and objection handling techniques.
  • Relevant Processes: Relevant processes, policies and standards.

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