Renewals Coordinator in Cardiff

1 month ago

Cardiff, Cardiff, United Kingdom Peter Alan Full time

Job DescriptionRole Purpose: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.Responsibilities:

  • To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
  • Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
  • Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
  • Negotiating rental increases in line with local market conditions
  • Handling objections effectively
  • Producing tenancy paperwork in accordance with legislative requirements and following of Lettings procedures
  • Raising the correct fee and obtaining payment in accordance with the Landlord's TOB and Tenant regulations
  • Using the company tools and systems to chase and execute tenancy documents
  • Maximising the fixed term renewal's conversion, and ensuring cross referrals of potential business to other parts of the Group
  • Ensuring internal procedures are followed and continuously support achievement of business growth goals
Experience & Skills Required:
  • Experience in Lettings, contract negotiation or customer service-based roles
  • Outstanding communication and customer service skills
  • Ability to successfully negotiate and influence with a variety of customer types
  • Enjoy working at a fast pace with high volumes
  • A keen eye for detail and committed to getting things right first time
  • Enjoy working in a target driven environment and working to deadlines
  • Ability to develop and maintain strong internal and external relationships
  • Good team Player
  • Able to stay calm under pressure
  • Excellent organisation skills
  • Excellent PC and related technology skills
Functional Knowledge (training provided):
  • By engaging with the company's learning tools to continually enhance knowledge and skills, particularly developing:
  • Working knowledge of Company's Terms of Business and Tenancy Agreement
  • Good understanding of the Housing Act 1988
  • Customer relationship management techniques
  • Negotiation and objection handling techniques
  • Relevant processes, policies and standards
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