Underwriting & Completions Consultant (Tier 2) - Mortgage Administration Expert

3 days ago

Fareham, Hampshire, United Kingdom OSB Group Full time

About the Role

The Underwriting department at OSB Group plays a crucial role in assessing the risk of lending and protecting the Bank against potential losses. As a Mortgage Underwriter & Completion Specialist, you will be responsible for facilitating and progressing mortgage applications to completion, ensuring that they are dealt with in a timely manner and in line with the Bank's operating procedures and policies.

Key Responsibilities

  • Deliver a high-quality service to brokers, solicitors, and customers, controlling the release of completion funds and ensuring that customer funds reach solicitors in time for completion.
  • Proactively deal with Solicitors, liaising with Legal & Compliance to ensure the Bank's interests are protected at all times.
  • Use a personal lending mandate appropriately across all lending streams with sound rationale and exemplary quality assurance.
  • Communicate with intermediaries on declined cases, handle objections, and provide objective feedback to any questions.
  • Provide telephone support as required to ensure customer service standards are managed and maintained.
  • Manage escalations and resolve technical queries from other team members.

What We Offer

We offer a competitive benefits package, including a discretionary annual bonus opportunity, 28 days annual leave, contributory pension, life assurance, and access to private medical insurance and medical cash plan.

Requirements

  • Knowledge of regulations for Commercial/Semi Comm/BTL mortgages.
  • Previous experience in a mortgage administration or underwriting in Financial Services.
  • Previous experience conducting solicitor audits and KPI management.
  • Previous experience supervising & training staff.
  • Working knowledge of Microsoft Office (Word and Excel in particular).

About Us

OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. We are committed to diversity and inclusion, and we encourage differences and recognize that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.

Our Culture

We value face-to-face interaction to build and nourish our culture, but we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance.

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