German Speaking Service Desk Representative
1 week ago
Job Summary:
Global Technology Solutions Ltd is seeking a highly skilled German speaking service desk representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
- Provide multilingual customer support via phone, email, and chat to clients with technical issues.
- Respond to customer inquiries in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain a thorough understanding of our products and services.
- Meet or exceed customer satisfaction targets.
Requirements:
- Fluent German and English speaking skills.
- Strong communication and interpersonal skills.
- Previous customer service experience.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent required.
What We Offer:
- Competitive hourly rate of £15 per hour, increasing to £17.46 after 3 months.
- Contract of 3 months with potential extensions.
- Flexible working hours, including 7.5 hours per day, between 06:30 and 18:00, with a maximum of 2 weekends per month.
Why Join Us:
At Global Technology Solutions Ltd, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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