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German Language Customer Service Specialist

2 months ago

East Anglia, United Kingdom Fleet Search + Selection Full time £25,000
About the Role

Fleet Search + Selection is seeking a highly skilled and fluent German language customer service representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our German-speaking clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and changes using our in-house system software
  • Develop and maintain strong relationships with customers to ensure high levels of retention
  • Participate in the ongoing development of our customer care team and contribute to personal learning and improvement
  • Stay up-to-date with company processes and product portfolio
Requirements
  • Fluency in both oral and written English and German
  • Excellent communication skills with internal and external customers
  • Able to build strong relationships at all levels with a positive and flexible approach
  • Able to solve problems, have initiative, and open to continuous improvement and learning
  • Familiar with Microsoft Office applications
  • Computer literate
  • Positive, resilient, and adaptable to change
  • UK visa required
Working Hours

5-day week rotation with varying start and end times

What We Offer
  • Competitive salary package
  • Contributory pension scheme
  • Opportunity to buy and sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Discounts at leading brands and retailers
  • Relocation support package
  • Cycle2Work scheme
  • Eye care vouchers
  • Free nutritional and personal care products
  • Life assurance
  • Remote working