German Speaking Service Desk Representative

1 week ago


Peterborough East Anglia, United Kingdom Global Technology Solutions Ltd Full time

Job Summary:

Global Technology Solutions Ltd is seeking a highly skilled German speaking service desk representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and helpful information to clients.

Requirements:

  • Fluent German and English speaking skills with strong communication skills.
  • Previous customer service experience, preferably in a technical support role.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.

What We Offer:

  • A competitive hourly rate of £15, increasing to £17.46 after 3 months.
  • A 3-month contract with potential extensions.
  • A maximum of 2 weekends per month, with the option to take extra days off during the week.


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