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German Speaking Service Desk Representative

2 months ago

Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

Job Summary:

We are seeking a highly skilled German speaking service desk representative to join our team at Global Technology Solutions Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction

Requirements:

  • Fluent German and English speaking skills
  • Strong communication and interpersonal skills
  • Previous customer service experience
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive hourly rate of £15 per hour, increasing to £17.46 after 3 months
  • Contract duration of 3 months with potential extensions
  • Flexible working hours, including 7.5 hours per day, Monday to Friday
  • Opportunity to work with a dynamic and growing company

Working Hours:

Our service desk operates from 06:30 to 18:00, Monday to Friday, with a maximum of 2 weekends per month. You will have the flexibility to choose your working hours within these constraints.