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Customer Account Manager
2 months ago
Nigel Wright Group is supporting a North-East based B2B SaaS business in their search for a key player to drive revenue retention and customer success. This role has been created to focus on improving financial efficiency and driving company growth.
Key Responsibilities:
• Act as a trusted advisor for key accounts, driving proactive engagement to maintain high levels of product adoption and customer retention.
• Responsible for account renewal and expansion, collaborating with internal departments to act as the conduit between client and business.
• Financial management of customer accounts, including accurate and timely invoicing, and creating and analysing financial reports to provide insights into account usage and trends.
• Maximize upsell and cross-sell opportunities to increase and protect revenue, regularly reviewing accounts to identify potential risk and manage churn.
Requirements:
• Highly commercial and financially astute individual with experience in a B2B SaaS environment.
• Proven track record of driving revenue growth and improving financial efficiency.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
