Customer Service Representative

1 week ago


Tyne and Wear, United Kingdom OpSec Security Full time
Job Summary

The Customer Service Representative will provide exceptional support to our customers, ensuring a high level of satisfaction throughout the order and supply process. This role involves working closely with the customer care team to deliver professional, effective, and efficient customer support services.

Key Responsibilities
  • Process and expedite orders via the ERP system, including liaising with other OpSec facilities and teams as needed.
  • Keep customers informed at all times regarding order status and shipping dates.
  • Assist Key Account Managers with managing workload spikes, including office administration and filing.
  • Work with the Customer Care Manager and Key Account Managers to achieve continual improvement in the day-to-day running of the department.
  • Provide customer-facing digital support (Tier 1) on existing digital programs.
  • Manage specific projects as allocated by the Customer Service Manager, such as updating SOPs and support processes.

About OpSec Security
OpSec Security is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. We value diversity and are an equal opportunities employer.

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