Customer Service Representative

4 weeks ago


Tyne and Wear, United Kingdom EE Full time
Job Title: Call Center Agent

Location: Doxford Park, Sunderland

Job Type: Full-time

Salary: £23,504 - £24,064 per annum, plus uncapped commission

Hourly Rate: £ per hour, rising to £ per hour at 9 months in role

We are seeking a confident and enthusiastic Call Center Agent to join our team at EE. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet and exceed sales targets
  • Work collaboratively with other teams to resolve customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to meet and exceed sales targets
  • Previous customer service experience is preferred

What We Offer:

  • Competitive salary and benefits package
  • Uncapped commission
  • Opportunities for career advancement
  • Training and development programs
  • A dynamic and supportive work environment


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