Customer Service Representative
4 weeks ago
Location: Doxford Park, Sunderland
Job Type: Full-time
Salary: £23,504 - £24,064 per annum, plus uncapped commission
Hourly Rate: £ per hour, rising to £ per hour at 9 months in role
We are seeking a confident and enthusiastic Call Center Agent to join our team at EE. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet and exceed sales targets
- Work collaboratively with other teams to resolve customer issues
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to meet and exceed sales targets
- Previous customer service experience is preferred
What We Offer:
- Competitive salary and benefits package
- Uncapped commission
- Opportunities for career advancement
- Training and development programs
- A dynamic and supportive work environment
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