Customer Service Representative

1 month ago


Tyne and Wear, United Kingdom EE Full time
Job Title: Contact Centre Agent

Location: Doxford Park, Sunderland

Job Type: Full-time, Permanent

Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission

Hourly Rate: £ per hour rising to £ per hour at 9 months in role

We are seeking a confident and enthusiastic Contact Centre Agent to join our team at EE. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with other teams to resolve customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we would love to hear from you.



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