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Patient Access Specialist

3 months ago

South West London, United Kingdom Cleveland Clinic London Full time

Salary: From £26,000

Hours: Rota between Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm

Contract: Permanent

Role Overview:

Cleveland Clinic London is seeking a dedicated Patient Access Specialist to enhance our Patient Access Team. This position requires a strong communicator who thrives in a collaborative environment and serves as the initial point of contact for all outpatient inquiries. The role involves managing outpatient scheduling efficiently while ensuring exceptional customer service in a dynamic healthcare setting.

Key Responsibilities:

  • Oversee all scheduling operations to provide a streamlined, patient-focused booking service.
  • Proactively reach out to patients with incomplete registration data to finalize scheduling within designated timelines.
  • Accurately gather and maintain demographic and financial information.
  • Coordinate with insurance providers to secure necessary authorizations.
  • Offer cost estimates to self-paying patients and process payments as required.
  • Encourage patients to utilize the CCL MyChart App for managing their financial and demographic details.
  • Assign incomplete bookings to the pre-registration queue for resolution.
  • Collaborate with clinical departments to uphold effective scheduling workflows.
  • Ensure seamless communication with relevant clinical teams to enhance the patient experience.
  • Participate in cross-training across various Patient Access functions as needed.
  • Adhere to hospital policies regarding attendance, confidentiality, and professional appearance.
  • Complete required training to maintain competencies and fulfill departmental requirements.
  • Perform additional duties as assigned.

Qualifications:

  • Experience in a healthcare environment or contact center is preferred.
  • Familiarity with patient booking systems and hospital software.
  • Proficient in Microsoft Office Suite, including Excel and Word.
  • Exceptional customer service, communication, and interpersonal skills.
  • Ability to adapt to new challenges and support team objectives.
  • Capability to work independently as well as part of a team.

Benefits:

We offer a comprehensive benefits package, including:

  • 25 days of annual leave plus 8 bank holidays.
  • 5% auto-enrollment pension scheme with a 10% contribution from Cleveland Clinic.
  • Private medical and dental insurance.
  • Life assurance coverage.
  • Discounted gym memberships.
  • Employee assistance programs.
  • Seasonal ticket loans.
  • Childcare vouchers.

About Cleveland Clinic:

Cleveland Clinic is a leading provider of specialized medical care globally, known for delivering clinical excellence and superior patient outcomes. With a workforce of over 80,000 caregivers, we are committed to innovation in healthcare and uphold a Patients First philosophy at the core of our operations.

As an equal opportunities employer, we are dedicated to fostering an inclusive work environment that celebrates diversity.