Technical Support Specialist

1 month ago

Brighton, Brighton and Hove, United Kingdom Paxton Access Full time

About Paxton Access

At Paxton Access, we pride ourselves on being at the forefront of innovation, utilizing cutting-edge technology to enhance our customer solutions. With nearly four decades of experience, our global team of over 400 dedicated professionals is committed to excellence.

Company Culture and Benefits

We foster a dynamic workplace environment, emphasizing a strong company culture. Our employees enjoy a range of outstanding benefits, including:

  • A vibrant social calendar featuring activities such as wine tasting, cooking classes, and staff parties.
  • Loan options for technology, bicycles, travel, or season tickets.
  • Optional private medical insurance and a healthcare cash-back plan.
  • Discounted fitness memberships, offering up to 75% off in your local area.
  • Generous leave policy with 25 days of holiday plus bank holidays, and the flexibility to buy or sell up to 5 days each year.
  • Acknowledgment as one of the Best Companies to Work for in the UK by Best Companies™.

Role Overview

We are seeking to expand our customer support team in Brighton. In this role, you will serve as the primary contact for providing technical assistance and guidance to our clients. Our exceptional product support team excels in troubleshooting and is deeply knowledgeable about our products and technologies from the outset.

  • Providing precise technical product assistance to clients or installers through various communication channels, including phone, email, or webchat.
  • Managing requests related to sales or returns processes.
  • Diagnosing and resolving installation challenges promptly.
  • Collaborating with other departments within Paxton to test and evaluate new products or features.

Candidate Profile

We are looking for individuals who are enthusiastic about delivering exceptional customer service and eager to learn about our diverse product offerings. You should be ready to leverage your strengths while gaining insights into our products and confidently engaging with customers.

We value attitude over experience; if you are passionate about this opportunity, we encourage you to consider applying, even if your background does not align perfectly with every aspect of the job description.

We are excited to partner with you and welcome your ideas as we embark on this journey together.

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