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Technical Support Specialist

3 months ago

Brighton, Brighton and Hove, United Kingdom Cision Full time

Become a part of Cision, a prominent technology organization that prioritizes the advancement and development of its workforce. We are in search of a Technical Support Specialist to deliver exceptional customer service and technical assistance to users around the globe. This position entails aiding users with both hardware and software challenges, engaging in technology initiatives, and ensuring the smooth operation of end-user services. If you possess expertise in Windows, Apple, and network diagnostics, and have a passion for acquiring new skills, we would like to connect with you.

Key Responsibilities:

  • Deliver outstanding customer service and user support
  • Provide remote and on-site assistance internationally
  • Support VIP and Executive-level personnel
  • Utilize IT Service Management platforms for issue tracking
  • Take ownership of issues until they are resolved or escalated
  • Diagnose and resolve hardware and software problems
  • Engage in project-related tasks
  • Install and configure hardware and software
  • Develop and maintain system support documentation
  • Manage procurement and licensing of hardware and software

Qualifications and Skills:

  • Minimum of 2 years of experience in Windows, Apple, and network troubleshooting
  • Experience in both deskside and remote support
  • Familiarity with Office365, SharePoint, and deployment tools
  • Experience with Jira Service Manager is advantageous
  • Strong background in remote end-user support
  • Education: Bachelor's degree in computer science or a related discipline is preferred

Personal Attributes:

  • Excellent interpersonal and communication skills
  • Ability to thrive under pressure
  • Strong analytical and problem-solving skills
  • Effective time management and organizational abilities
  • Enthusiasm for learning new technologies