Pet Care Advisor

4 weeks ago


ChesterleStreet, Durham, United Kingdom Pets at Home Group Plc Full time
Position Overview

As a vital member of our pet care retail team, you will play a key role in ensuring that our customers enjoy an exceptional shopping experience that distinguishes us from our competitors and fosters customer loyalty.

Our Retail Associates are essential to our operational success.

Your responsibilities will include consistently exceeding customer expectations, maintaining high standards of pet care, ensuring operational excellence, and cultivating strong relationships with both customers and fellow team members.

Ideal Candidate Profile

  • Individuals who are enthusiastic about providing outstanding service.
  • Adaptable. Given the dynamic nature of retail, you should be prepared to work flexible shifts throughout the week. A minimum contract of 12 hours is guaranteed, but additional hours may be necessary during peak times, staff absences, and holiday periods.
  • Previous experience in a customer-facing role is preferred.
  • Experience in a target-driven environment is advantageous, though not mandatory.
  • Willingness to undergo 6 months of comprehensive training covering essential aspects of the role, including pet handling, customer service, and health and safety protocols.
Our workplace culture is welcoming and inclusive. Each team is distinct, as we embrace diversity and encourage everyone to be their authentic selves.

If you resonate with our belief that 'we're better with pets', we would love to hear from you, regardless of your background or circumstances.

Employee Benefits
We recognize and reward our retail associates in meaningful ways. Our benefits are designed to support your mental, emotional, and financial well-being, both now and in the future.

Here are some of the benefits that may be available to you:

  • A discretionary annual bonus scheme for all hourly paid retail associates.

Paid Time Off:

All associates will receive a minimum of 28 days of paid annual leave, increasing to 33 days after two years of service.



  • Celebratory gifts and events for service anniversaries.
  • Additional days off for significant occasions, such as birthdays.
  • 20% discount for all Pets at Home Group brands, including in-store and online purchases, with a 30% discount on our own brand products.
  • Access to a benefits platform offering various discounts from other retailers.
  • A complimentary and confidential Employee Assistance Programme (EAP).
  • Life Assurance coverage for all associates.

We reserve the right to close this position early due to a high volume of applications. It is important for us to manage application levels while ensuring a positive experience for all candidates.

Our inspiration comes from pets, who see beyond differences. We value and respect diversity in all its forms and aim to reflect the communities we serve. Every associate plays a role in achieving this goal, and we encourage you to bring your authentic self to our team.



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