Hotel Operations Lead
2 weeks ago
About RBH Hospitality Management
At RBH, we believe our people are our greatest asset. We prioritize their well-being and foster a diverse and inclusive work environment. Our commitment to sustainability and individuality sets us apart as a top employer in the hospitality industry.
The Role: Hotel Operations Lead
As a Duty Manager at The Imperial Hotel Blackpool, you'll play a vital role in ensuring exceptional guest experiences. You'll be responsible for overseeing daily operations, maintaining high service standards, and leading your team to deliver outstanding results.
Your Responsibilities:
- Provide exceptional customer service by greeting guests warmly, addressing their needs promptly, and resolving any issues efficiently.
- Collaborate with department heads to ensure consistent quality across all hotel operations, including food & beverage, events, and guest services.
- Maintain a comprehensive understanding of hotel policies, procedures, VIP guests, upcoming events, and room availability.
- Support the Food & Beverage team during functions and conferences, ensuring smooth service and guest satisfaction.
- Provide guidance and support to reception and night teams as needed.
- Monitor team performance, providing feedback and coaching to enhance their skills and professionalism.
What We Look For:
- A passionate individual with a genuine desire to deliver exceptional guest experiences.
- Strong leadership and communication skills, with the ability to motivate and inspire your team.
- Excellent problem-solving abilities and a proactive approach to addressing challenges.
- A commitment to maintaining high standards of service and quality.
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