Hotel Operations Lead

2 weeks ago


Blackpool, Blackpool, United Kingdom RBH Full time

About RBH Hospitality Management

At RBH, we believe our people are our greatest asset. We prioritize their well-being and foster a diverse and inclusive work environment. Our commitment to sustainability and individuality sets us apart as a top employer in the hospitality industry.

The Role: Hotel Operations Lead

As a Duty Manager at The Imperial Hotel Blackpool, you'll play a vital role in ensuring exceptional guest experiences. You'll be responsible for overseeing daily operations, maintaining high service standards, and leading your team to deliver outstanding results.

Your Responsibilities:

  • Provide exceptional customer service by greeting guests warmly, addressing their needs promptly, and resolving any issues efficiently.
  • Collaborate with department heads to ensure consistent quality across all hotel operations, including food & beverage, events, and guest services.
  • Maintain a comprehensive understanding of hotel policies, procedures, VIP guests, upcoming events, and room availability.
  • Support the Food & Beverage team during functions and conferences, ensuring smooth service and guest satisfaction.
  • Provide guidance and support to reception and night teams as needed.
  • Monitor team performance, providing feedback and coaching to enhance their skills and professionalism.

What We Look For:

  • A passionate individual with a genuine desire to deliver exceptional guest experiences.
  • Strong leadership and communication skills, with the ability to motivate and inspire your team.
  • Excellent problem-solving abilities and a proactive approach to addressing challenges.
  • A commitment to maintaining high standards of service and quality.


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