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Technical Service Desk Analyst

2 months ago

Birmingham, Birmingham, United Kingdom Driver and Vehicle Licensing Agency Full time

Job Summary

We are seeking a highly skilled and enthusiastic individual to join our team as an IT Support Specialist. As an IT Support Specialist, you will be responsible for providing technical support to our customers, ensuring that their IT needs are met and that they have a positive experience with our services.

Key Responsibilities

  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with End User Devices
  • Install, configure, and maintain End User Devices
  • Work closely with the Service Asset and Configuration Management team to ensure that assets are properly managed and disposed of
  • Support the digital transformation of our services in line with the UK Government Digital Strategy

Requirements

  • Basic understanding of computer system software, modern operating systems, and hardware
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail

Working for the Driver and Vehicle Licensing Agency

The Driver and Vehicle Licensing Agency is a leading provider of digital services, and we are committed to delivering high-quality services to our customers. As an IT Support Specialist, you will have the opportunity to work on a wide range of projects and to contribute to the development of our services.

Benefits

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Flexible working options and a great work-life balance
  • A culture that values diversity and inclusion