Customer Fleet Manager

6 days ago

Trowbridge, Wiltshire, United Kingdom Novuna Full time
About the Role

We are seeking a highly skilled Customer Fleet Manager to join our team at Novuna Vehicle Solutions. As a key member of our customer account management team, you will play a vital role in delivering exceptional customer service to our key customer, Network Rail.

Key Responsibilities
  • Take ownership of our customer portfolio and review performance on a daily basis
  • Manage issues and work with relevant teams to secure satisfactory resolutions for the customer
  • Maintain strong relationships internally and externally
Requirements

We are looking for a candidate with excellent relationship-building skills, a natural desire to improve things, and versatility in handling problems. Industry experience or exposure to fleet management is desirable but not essential.

  • Great problem-solving skills
  • A passion for great customer satisfaction
  • Able to use your own initiative and work autonomously
  • Excellent communication skills both written and verbally
  • Good knowledge of fleet management & operational services, including areas such as compliance, downtime, and technical services
What We Offer

At Novuna, we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine. Our offer includes:

  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Next Steps

Interested in this exciting opportunity? Start your application today and see what Novuna can offer you. We are a consciously inclusive employer, and we encourage applicants from all backgrounds.

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