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Customer Service Representative

2 months ago

Trowbridge, Wiltshire, United Kingdom Thrive group Full time
Job Description

Thrive Group is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional service to our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Work collaboratively with the team to ensure seamless communication and coordination, maintaining a high level of customer satisfaction.
  • Contribute to the development and implementation of customer service strategies, identifying areas for improvement and suggesting solutions.
  • Maintain accurate and up-to-date records of customer interactions, ensuring compliance with company policies and procedures.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to support your career growth and success.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.