Seasonal Customer Engagement Executive

3 weeks ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Position Overview:

The Seasonal Concierge Gifting Executive plays a pivotal role in enhancing client satisfaction and driving sales through effective account management and relationship building.

Key Responsibilities:

  • Oversee client accounts while fostering robust relationships.
  • Engage proactively with clients to boost sales opportunities.
  • Process orders for both new and returning clients.
  • Encourage additional purchases to maximize client spending.
  • Track orders to ensure timely and successful delivery.
  • Address client inquiries in a timely manner.
  • Represent the brand at various networking functions.
  • Develop tailored proposals for client gifting solutions.
  • Maintain ongoing communication with clients through regular outreach.
  • Collaborate with internal teams to fulfill client orders efficiently.
  • Conduct market analysis to guide strategic decisions.
  • Provide regular updates to management regarding business performance.
  • Comply with company policies and standards at all times.

Performance Metrics:

  • Deliver outstanding customer experiences consistently.
  • Maintain and strengthen client relationships.
  • Complete client engagement documentation punctually.
  • Participate actively in team collaboration efforts.
  • Effectively manage customer feedback and complaints.
  • Engage in daily discussions about client interactions with management.

Essential Attributes:

  • Exhibit strong teamwork capabilities.
  • Drive efforts to meet business objectives.
  • Possess excellent interpersonal and communication skills.
  • Build and sustain meaningful relationships.
  • Maintain composure and problem-solve under pressure.
  • Act with urgency in all tasks.

Qualifications:

  • Proficient in Microsoft Office and relevant technologies.
  • Background in Sales and Customer Service.
  • Demonstrate resilience and a positive attitude.
  • Exhibit strong time management and prioritization skills.
  • Familiarity with tools such as Zendesk and Microsoft D365.
  • Ability to work independently and adapt to changing needs.
  • Willingness to extend working hours when necessary.

  • Customer Engagement Manager

    3 days ago

    London, Greater London, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Engagement Manager to join our team at Compass Group UK. As a key member of our Restaurant Associates team, you will be responsible for driving awareness, participation, and customer satisfaction across our restaurants and event spaces.Key ResponsibilitiesPlan, coordinate, and deliver...

  • Customer Engagement Specialist

    3 days ago

    London, Greater London, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Specialist. As a key member of our Restaurant Associates team, you will be responsible for driving customer satisfaction and loyalty across our restaurants and event spaces.Key ResponsibilitiesSeasonal Activity Calendar - Develop and implement...

  • Customer Engagement Manager

    2 days ago

    London, Greater London, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Engagement Manager. As a key member of our Restaurant Associates team, you will be responsible for planning, coordinating, and delivering various activities and initiatives that drive awareness, participation, and customer satisfaction across our...

  • Head of Customer Engagement and Loyalty

    4 days ago

    London, Greater London, United Kingdom Bitsight Full time

    About the RoleBitsight, a leading cyber risk management company, is seeking a seasoned professional to fill the role of Director, Customer Experience and Advocacy. This strategic position will play a crucial part in deepening our relationships with existing customers by creating marketing programs focused on customer retention, engagement, and loyalty.Key...

  • Head of Customer Engagement and Loyalty

    1 day ago

    London, Greater London, United Kingdom Bitsight Full time

    About the RoleBitsight, a leading cyber risk management company, is seeking a seasoned professional to fill the role of Director, Customer Experience and Advocacy. This strategic position will play a crucial part in deepening our relationships with existing customers by creating marketing programs focused on customer retention, engagement, and loyalty.Key...

  • Head of Customer Engagement

    2 days ago

    London, Greater London, United Kingdom BettingJobs Full time

    BettingJobs is seeking a seasoned professional to lead their customer relationship management efforts. As the Head of CRM, you will be responsible for developing and executing strategies to enhance player engagement and retention.The ideal candidate will have a proven track record in CRM management, with experience in the online gaming or casino industry....

  • Head of Customer Engagement

    1 day ago

    London, Greater London, United Kingdom BettingJobs Full time

    BettingJobs is seeking a seasoned professional to lead their customer relationship management efforts. As the Head of CRM, you will be responsible for developing and executing strategies to enhance player engagement and retention.The ideal candidate will have a proven track record in CRM management, with experience in the online gaming or casino industry....

  • Director of Customer Engagement and Growth

    1 week ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a seasoned professional to lead our customer marketing efforts and drive growth through retention and upsell strategies.Key Responsibilities:Develop and execute a comprehensive customer marketing strategy to maximize income from our existing customer base.Lead a team of professionals to harness market, campaign, and customer...

  • Sales Executive for Customer Engagement

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    Position: Customer Sales ExecutiveRole Overview: As a Customer Sales Executive, you will be integral in driving sales initiatives and enhancing customer engagement through various channels.Receive continuous training and assistance for both reactive and proactive sales strategies.Oversee a portfolio of clients and ensure campaign goals are met via phone and...

  • Customer Journey Manager

    3 days ago

    London, Greater London, United Kingdom Executive Facilities Full time

    **Executive Facilities** is seeking a seasoned professional to drive customer growth and retention through strategic marketing initiatives. As a **Lifecycle Marketing Manager**, you will play a crucial role in developing and executing account-based marketing campaigns to deliver commercial results.**Key Responsibilities:**Collaborate with sales teams to...

  • Director of Customer Engagement and Growth

    1 week ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a seasoned professional to lead our customer marketing efforts and drive growth through retention and upsell strategies.Key Responsibilities:Develop and execute a comprehensive customer marketing strategy to maximize income from our existing customer base.Lead a team of professionals to harness market, campaign, and customer...

  • Marketing and Customer Engagement Executive

    1 day ago

    London, Greater London, United Kingdom APT Full time

    About APT - Luxury TravelAPT - Luxury Travel is a renowned company in the travel industry, recognized for delivering exceptional 5-star customer service to its industry partners. With a strong reputation and rapid growth, we are seeking an experienced professional to join our team as a CRM and Marketing Executive.The RoleThis role is responsible for...

  • Marketing and Customer Engagement Executive

    3 days ago

    London, Greater London, United Kingdom APT Full time

    About APT - Luxury TravelAPT - Luxury Travel is a renowned company in the travel industry, recognized for delivering exceptional 5-star customer service to its industry partners. With a strong reputation and rapid growth, we are seeking an experienced professional to join our team as a CRM and Marketing Executive.The RoleThis role is responsible for...

  • Sales Executive for Customer Engagement

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    Position: Customer Sales ExecutiveWe are seeking a dedicated Customer Sales Executive to enhance our sales initiatives. The ideal candidate will be responsible for:Participating in continuous training and receiving support for both inbound and outbound sales efforts.Overseeing a portfolio of clients and ensuring campaign goals are met through effective...

  • Chief Customer Success Officer

    3 weeks ago

    London, Greater London, United Kingdom Space Executive Full time

    Vice President of Customer SuccessAbout Space Executive:We are a prominent provider of Open Banking-driven Account to Account (A2A) payment solutions, specializing in Instant Payments and Instant Payouts. Established in 2019, our mission is to deliver optimal payment solutions for all parties involved in transactions. Our team comprises seasoned...

  • Sales Executive for Customer Engagement

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    Position: Customer Sales ExecutiveRole Overview: As a Customer Sales Executive, you will be pivotal in driving sales initiatives and enhancing customer relationships through effective communication and strategic outreach.Continuous Learning: Benefit from ongoing training and resources tailored for both reactive and proactive sales strategies.Customer...

  • Senior Marketing and Engagement Executive

    9 hours ago

    London, Greater London, United Kingdom Redwood Publishing Recruitment Full time

    Job Description**Job Title:** Senior Marketing and Engagement Executive**Company:** Redwood Publishing Recruitment**Job Type:** Full-time**About Us:Redwood Publishing Recruitment is a leading recruitment agency specializing in publishing and media industry jobs. We are seeking a highly skilled Senior Marketing and Engagement Executive to join our team.Job...

  • Senior Marketing and Engagement Executive

    11 hours ago

    London, Greater London, United Kingdom Redwood Publishing Recruitment Full time

    Job Description**Job Title:** Senior Marketing and Engagement Executive**Company:** Redwood Publishing Recruitment**Job Type:** Full-time**About Us:Redwood Publishing Recruitment is a leading recruitment agency specializing in publishing and media industry jobs. We are seeking a highly skilled Senior Marketing and Engagement Executive to join our team.Job...

  • Head of Customer Engagement

    3 weeks ago

    London, Greater London, United Kingdom RedTech Recruitment Full time

    Director of Client Success & OperationsAre you a seasoned expert in sectors renowned for outstanding customer service and operational excellence, such as luxury hospitality or cruise operations? If so, we present a unique opportunity for you to pivot into the vibrant technology sector.Our client, a thriving software enterprise, is in search of a Director of...

  • Customer Engagement Associate

    3 weeks ago

    London, Greater London, United Kingdom Monstera Talent Ltd Full time

    Join Our Team as a Customer Engagement AssociateFull-Time Position AvailableMonstera Talent Ltd is on the lookout for enthusiastic individuals who excel in customer interactions and are committed to providing outstanding service. We are expanding our customer service division and are in search of dedicated Customer Engagement Associates with prior experience...