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Customer Engagement Manager
2 months ago
We are seeking a highly motivated and experienced Customer Engagement Manager to join our team at Compass Group UK. As a key member of our Restaurant Associates team, you will be responsible for driving awareness, participation, and customer satisfaction across our restaurants and event spaces.
Key Responsibilities- Plan, coordinate, and deliver various activities and initiatives to drive customer engagement and satisfaction.
- Collaborate with client representatives and the central team to implement seasonal promotions, new offer launches, and sustainability and wellbeing initiatives.
- Plan and execute street food pop-ups, guest chef events, and supplier sampling to increase participation, spend, and satisfaction.
- Coordinate team engagement and events to maximize opportunities and ensure effective use of digital screens and social media channels.
- Lead the approach to customer feedback, ensuring that we are listening effectively to customers and using their feedback to improve the customer experience.
Deliver central initiatives to drive awareness and participation in our restaurants and event spaces, scheduling, planning, and delivering involving the entire RA team but also cooperating with Client Reps' initiatives.
PromotionsImplement seasonal promotions such as new products and price down promotions with any identified local promotions to be submitted to the correct departments.
Sustainability & WellbeingExecute key sustainability and health and wellbeing initiatives to drive completion of our Compass Net Zero Program (environmental toolkit).
Pop UpsPlan and execute street food pop-ups (centrally developed and 3rd party high street pop-ups), guest chefs & supplier sampling to maximise participation, spend and satisfaction.
New Offer LaunchesSupport and communicate with the launch of new dishes to the offer raising awareness with sampling activity.
Digital & Social MediaManage digital screens and social medias across the client base to share key messages provided by the central team and site-based initiatives.
Feedback Mechanics, Forums and Focus GroupsLead the approach to customer feedback, ensuring that we are listening effectively to customers and bringing together all feedback to ensure the customer voice informs a great customer experience.
Requirements- Knowledge of process and planning tools.
- An approach to negotiating and building co-operation that supports organisational goals.
- Marketing or Communications based degree.
- High standards and quality driven.
