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Maintenance Helpdesk Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Maintenance Helpdesk Administrator to join our team at 360 Resourcing Solutions. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and customers, ensuring seamless delivery of our services.
Key Responsibilities:
- Record and manage information in our Job Management System, ensuring accurate and up-to-date data.
- Monitor job screens and provide timely support to our team, supervisors, and managers as needed.
- Provide coverage for colleagues during breaks, peak periods, and annual leave, ensuring continuity of service.
- Coordinate the deployment of operatives to jobs, optimizing routes and reducing travel time.
- Assist in recording data and key management information to improve our service delivery.
- Perform other administrative tasks as required to support the team.
Requirements:
- Basic knowledge of building maintenance trades and tasks.
- Good geographical understanding of the area, including highways and travel times.
- GCSE or equivalent qualification in Maths and English.
- Proficiency in MS Office, including Word and Excel, with accurate typing skills.
- Experience in a Repairs or Maintenance call centre or similar environment (desirable).
What We Offer:
- A competitive salary and excellent benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
