Helpdesk Administrator

2 weeks ago


Woking, Surrey, United Kingdom Mountjoy Full time

Helpdesk Administrator Role Profile

Mtjoy is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be the first point of contact for clients and tenants, providing exceptional customer service and support.

Key Responsibilities:

  • Record information accurately and timely into job management systems.
  • Monitor job screens and provide support to contract managers and supervisors as needed.
  • Provide adequate support and cover for other administrators during breaks, peak periods, and annual leave.
  • Send operatives to jobs in the most efficient and effective way, minimizing travel and idle time.
  • Assist the team in recording data and key management information to improve the service provided to customers.

Requirements:

  • Clear and concise verbal communication skills, with good typing skills.
  • Ability to deal with multiple activities, remain focused, and complete tasks efficiently.
  • Reasonable proficiency in MS Office and ability to use Mtjoy's IT systems for job management.
  • Good geographical understanding of the Woking area, including main highways, routes, and travel times.

Qualifications and Experience:

  • GCSE or equivalent qualification in Maths and English.
  • Vast experience of MS Office, including Word and Excel, with accurate typing skills.
  • Experience working in a repairs or maintenance call centre or similar environment (desirable).

Company Values:

We take pride in everything we do, which means we expect all employees to:

  • Presentation a professional appearance at all times.
  • Keep your vehicle clean and tidy at all times.
  • Keep your work area safe, tidy, and well-organized.
  • Deliver a high standard of work at all times.

We have Integrity, built-in



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