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Helpdesk Administrator

2 months ago

Woking, Surrey, United Kingdom Mountjoy Full time

Helpdesk Administrator Role Profile

Mtjoy is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be the first point of contact for customers, providing exceptional service and support.

Key Responsibilities

  • Record information accurately and timely into job management systems.
  • Monitor job screens and provide support to customers and internal teams.
  • Provide adequate support and cover for other administrators.
  • Send operatives to jobs in the most efficient and effective way.
  • Assist with administrative activities to support the team.

Requirements

  • Clear and concise verbal communication skills.
  • Ability to deal with multiple tasks and remain focused.
  • Proficiency in MS Office and Mtjoy's IT systems.
  • Good typing skills and ability to work accurately.
  • Comfortable dealing with customers and internal teams.

Benefits

  • 31 days annual leave rising to 36 days with length of service.
  • Flexible annual leave scheme.
  • Company sick pay after probation.
  • Life Insurance.
  • Octopus Electric Dreams Car Scheme.
  • Cycle to Work Scheme.
  • Employee recognition scheme.
  • Length of Service Rewards.
  • Defined contribution Pension Scheme.
  • Employee Assistance Programme.
  • Refer a Friend scheme.

About Mtjoy

Mtjoy is a leading provider of construction, refurbishment, building maintenance, and facilities management services. We pride ourselves on delivering high-quality services to our customers.

Our Company Values

We take pride in everything we do, which means we expect all our employees to:

  • Presentation a professional appearance at all times.
  • Keep your vehicle clean and tidy at all times.
  • Keep your work area safe, tidy, and well-organized.
  • Deliver a high standard of work at all times.

We have Integrity, built-in