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Helpdesk Coordinator

2 months ago

Woking, Surrey, United Kingdom Mountjoy Full time

Job Summary

Mountjoy is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be the first point of contact for customers and will be responsible for providing exceptional customer service and support.

Key Responsibilities

  • Record and manage customer information and requests in a timely and accurate manner.
  • Provide proactive support to customers, including booking appointments and resolving issues.
  • Collaborate with the contract management team to ensure seamless delivery of services.
  • Assist with administrative tasks, such as data entry and reporting.
  • Develop and maintain strong relationships with customers and internal stakeholders.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
  • GCSE or equivalent qualification in Maths and English.
  • Vast experience of MS Office, including Word and Excel, with accurate typing skills.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us

Mountjoy is a leading provider of construction, refurbishment, and facilities management services. We pride ourselves on delivering high-quality services and building strong relationships with our customers.