Current jobs related to Helpdesk Coordinator - Woking, Surrey - Mountjoy

Helpdesk Administrator Role Profile

Mt. Joy is a leading provider of construction, refurbishment, and facilities management services in the south of England. We are seeking a skilled Helpdesk Administrator to join our team.

Key Responsibilities

• Provide exceptional customer service to clients and tenants via phone, email, and other communication channels.
• Record accurate information into job management systems and other relevant software.
• Monitor job screens and escalate issues to Contract Managers or Supervisors as needed.
• Support colleagues during peak periods, breaks, and annual leave.
• Assist in sending operatives to jobs in an efficient and effective manner.
• Contribute to data recording and key management information to improve service delivery.

Requirements

• Excellent verbal communication skills and ability to use the phone effectively.
• Ability to handle multiple tasks and remain focused on the task at hand.
• Proficiency in MS Office and Mountjoy's IT systems.
• Good typing skills and ability to record information accurately.
• Comfortable dealing with the workforce, tenants, and building users while maintaining a professional demeanor.

Knowledge and Experience

• Basic knowledge of building maintenance trades and tasks/activities.
• Good geographical understanding of the Woking area.
• Vast experience in MS Office, including Word and Excel.
• Experience in a Repairs or Maintenance call centre or similar environment.

Company Values

We take pride in everything we do, which means we expect all employees to:

• Presentation a professional appearance at all times.
• Keep vehicles clean and tidy.
• Keep work areas safe, tidy, and well-organized.
• Deliver a high standard of work at all times.

We have Integrity, built-in

Key Information

Geographical Area: Surrey

Location: GU21 6YL

Hours: 40

Salary: £27,500

Reports to: Contract Manager