IT Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom EA First Full time

IT Support Specialist

**Job Summary**

EA First Ltd is seeking an IT Support Specialist to join their team in Birmingham. The successful candidate will provide top-tier IT services to clients and internal staff, delivering exceptional support and ensuring seamless IT operations.

**Key Responsibilities**

* Provide first-line technical support to internal staff and external clients
* Diagnose and resolve hardware and software issues efficiently
* Log and manage support tickets via the helpdesk system
* Assist with setup and configuration of desktops, laptops, and IT equipment
* Perform regular system checks and maintenance
* Offer user guidance and training on IT best practices
* Escalate complex issues to second-line support as needed

**Requirements**

* Proven experience in a first-line IT support role
* Strong knowledge of Windows operating systems and Microsoft Office Suite
* Excellent troubleshooting and problem-solving skills
* Ability to communicate technical information clearly to non-technical users
* Strong multitasking and time management skills
* Customer-focused with a dedication to providing high-quality support
* Relevant IT certifications are advantageous

**What We Offer**

* Competitive salary: £28,000 - £35,000
* Additional employee benefits

**About EA First Ltd**

EA First Ltd is an Employment Agency, acting on behalf of clients to find the best talent for their teams.


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