Accounts Receivable Specialist

3 weeks ago

Northampton, Northamptonshire, United Kingdom St Andrew's Healthcare Full time

Accounts Receivable Specialist

Competitive Salary (dependent on experience)

Employment Type: Full-time, 37.5 hours per week

Location: Northamptonshire

About Us

At St Andrew's Healthcare, we are dedicated to fostering hope and transforming the lives of individuals with complex mental health challenges. Collaborating with various organizations, we provide specialized mental health services, including inpatient care, community support, education, and research aimed at enhancing lives.

Our vision is to create a society where everyone experiencing mental health challenges is acknowledged, valued, and filled with hope for their future.

Join Us in Making a Difference.

Your Responsibilities

The Finance Department is looking for a full-time Accounts Receivable Specialist to become a vital part of our dynamic team. Your primary focus will be on the collection of outstanding payments for inpatient services and the resolution of billing-related inquiries.

Key Qualifications:

We seek candidates with a background in customer service and credit control. You should possess the determination to swiftly resolve complex issues raised by both internal and external stakeholders. A friendly, efficient, and customer-oriented approach is essential, along with exceptional communication, time management, and interpersonal skills.

Key Duties and Responsibilities:

  1. Manage aged debtors and ensure timely cash collection for a designated portfolio of clients, utilizing written communication and virtual meetings while maintaining meticulous records and confidentiality.
  2. Distribute invoices and credit notes through various channels, including email and customer portals.
  3. Collect essential identifiers such as Unique IDs and Purchase Orders for newly admitted patients to prevent payment delays.
  4. Contribute to the successful implementation of a new ERP system.
  5. Foster strong customer relationships and collaborate with key stakeholders to identify, flag, and escalate disputes for prompt resolution.
  6. Oversee remittance management and cash allocation.
  7. Efficiently manage the shared inbox to optimize workflow.

Skills and Experience Required:

A minimum of two years of experience in credit control is essential; familiarity with NHS funding streams is particularly advantageous.

Strong communication skills and the ability to build and maintain robust relationships are crucial.

Experience with non-standard payment types, such as schedules and self-billing, is desirable.

Proficiency in Microsoft Excel, Outlook, and Word is required.

Benefits:

We offer a comprehensive benefits package, including: pension scheme; a sickness policy aligned with NHS standards; access to the Blue Light Card and health service discounts; 35 days of annual leave (including bank holidays), increasing to 41 after a decade of service; life insurance; an Electric Car scheme; Cycle to Work initiative; healthcare cash plan; free parking; covered DBS application costs; access to free vocational training; and on-site amenities such as a gym, swimming pool, and cafés, all set within beautiful grounds.

Our patients and colleagues expect you to embody the St Andrew's CARE values of Compassion, Accountability, Respect, and Excellence in your daily work.

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