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Technical Support Specialist
3 months ago
Role: Technical Support Specialist
Location: Fully Onsite
Compensation: Competitive Salary Range
Position Summary:
We are looking for a committed Technical Support Specialist to join our team. This role is fully onsite and offers a competitive salary. The ideal candidate should possess a valid driver's license, as street parking is accessible.
Key Responsibilities:
- Deliver internal helpdesk assistance for all software and hardware inquiries from personnel.
- Install and distribute software and operating system updates efficiently.
- Set up and configure new workstations and laptops for users.
- Manage user accounts and handle administrative tasks for departing employees.
- Conduct routine and periodic maintenance checks on network and desktop systems.
- Investigate and troubleshoot technical issues, escalating them to the external IT service provider when necessary.
- Support the IT Manager in ensuring robust IT system security and safeguarding against cyber threats.
- Assist in training staff on IT applications and technical issues as required.
- Provide additional support and guidance to clients as directed.
- Engage in specific projects aligned with IT strategic goals.
Required Technical Skills:
- Proficient in Outlook / O365
- Experience with Mimecast
- Familiarity with Azure
- Maintenance of operating system configurations (including software)
- Knowledge of Active Directory, Group Policies, and print management
- Understanding of TCP/IP and DHCP principles
- If you are a proactive and knowledgeable IT professional with the capability to deliver outstanding support, we encourage you to consider this opportunity to be part of our dynamic team and contribute to our ongoing success.
