Head of Customer Success
4 days ago
At zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.
We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional results in a mid-market/enterprise B2B SaaS environment. You'll lead a high-performing team of Customer Success Managers, develop and execute a comprehensive customer success strategy, and collaborate closely with our Sales, Product, and Marketing teams to ensure seamless alignment and customer satisfaction.
Key Responsibilities:
- Lead and manage a team of Customer Success Managers to achieve exceptional customer satisfaction and retention rates
- Develop and execute a customer success strategy that drives revenue growth and customer loyalty
- Collaborate with cross-functional teams to ensure alignment and effective communication with customers
- Identify and implement process improvements to enhance customer experience and drive business results
- Develop and manage customer health scoring and segmentation strategies to optimize customer engagement and retention
Requirements:
- 7+ years of experience in Customer Success leadership, with a proven track record of delivering exceptional results in a mid-market/enterprise B2B SaaS environment
- Experience leading high-performing teams and developing and executing customer success strategies
- Strong understanding of customer health scoring, segmentation, and retention strategies
- Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams
- Experience with customer success tools and technologies, such as Planhat
What We Offer:
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development, including training and mentorship programs
- A dynamic and supportive work environment, with a team of talented and passionate professionals
How to Apply:
If you're a motivated and experienced Customer Success leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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