Housing Services Coordinator

3 weeks ago


York, York City, United Kingdom Thirteen Full time

Role Overview:

Thirteen Group is seeking a skilled Housing Services Coordinator to join our Housing Services team. As a key member of our team, you will be responsible for managing a patch of houses in various areas, ensuring that rent is paid and homes are let quickly to maximize income.

Key Responsibilities:

  • Dealing with customer inquiries and resolving issues in a timely and professional manner.
  • Helping to resolve anti-social behavior and neighborhood issues.
  • Developing and maintaining strong relationships with customers and colleagues.
  • Thinking creatively to find solutions to complex problems and exceeding performance targets.

About You:

  • You will be part of a large team of over 180 colleagues, providing support and guidance as needed.
  • You will have strong customer service and relationship-building skills, with the ability to influence and negotiate.
  • You will be comfortable dealing with challenging conversations and remaining confident and firm while being respectful and considerate.
  • You will be dynamic and energetic, with a passion for delivering exceptional results.

Why Thirteen Group?

We are a community builder, dedicated to improving lives every day. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

We value diversity and inclusivity, and offer tailored support services that go beyond just housing solutions.

We are looking for talented individuals who share our vision and are passionate about making a meaningful impact in our community.



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